Our Services/Support & Maintenance
Support & Maintenance

Support & Maintenance

Your product doesn't stop evolving at launch — and neither do we. Ongoing support, proactive monitoring, and continuous improvements keep your platform running at its best.

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What's Included

Everything We Cover

Bug Fixes

Rapid diagnosis and resolution of issues before they impact your users.

Security Updates

Regular patching, dependency updates, and vulnerability scanning.

Performance Monitoring

Real-time uptime monitoring, alerting, and performance optimisation.

Feature Additions

Incremental feature development and UI improvements as your product evolves.

Database Optimisation

Query tuning, index management, and backup verification.

Cloud Management

Cost optimisation, resource scaling, and infrastructure updates.

Plans

Support Plans

All plans include monthly reporting. Contact us for exact pricing.

Basic

For small sites and apps that need essential coverage.

  • Bug fixes (up to 5/month)
  • Monthly dependency updates
  • Weekly backups
  • Email support (48h response)
  • Monthly uptime report
Get Basic

Professional

For growing products that need proactive care.

  • Unlimited bug fixes
  • Security patching
  • 24/7 uptime monitoring
  • Performance optimisation
  • Priority support (4h response)
  • Weekly reports & calls
Get Professional

Enterprise

For mission-critical platforms needing dedicated support.

  • Dedicated engineer
  • SLA guarantee (99.9% uptime)
  • 1h response time
  • On-demand feature dev
  • Custom reporting
  • Direct Slack channel
Contact Sales

Let's Talk About Your Support Needs

Whether you need basic monitoring or a dedicated team, we'll find the right fit.

Get a Custom Quote